Hiking Europe Group

RETURN POLICY

Providing the highest quality service to European customers.

Thank you for choosing our products! From the moment you make a purchase, our commitment to exceptional service begins.

14-Day Conditional Refund Policy
As an international business, our products undergo rigorous customs procedures in the Europe, which prevents us from accepting returns or exchanges for unconditional reasons or minor defects. However, we offer a 14-day conditional full refund policy to ensure your satisfaction:

  1. Pre-Shipment Inspection

    • Every product is meticulously inspected for quality.

    • Photos of the item and its packaging will be shared with you prior to dispatch. If unsatisfied, we will adjust or replace the product promptly.

  2. Post-Delivery Returns (Within 14 Days)

    • Damaged/Defective Items:
      If the product is irreparably damaged due to quality issues (confirmed by our technical team not caused by misuse), we will replace it or issue a full refund.

    • Returns for Personal Reasons:
      You may return the item at your own shipping cost. After inspection, we will deduct the original shipping fees and third-party transaction charges (e.g., PayPal handling fees) before refunding the remaining balance.
      Note: Refunds reflect the net amount received by us, excluding third-party fees.

Our Commitment
We strive to uphold product integrity and deliver seamless after-sales support. These policies are not restrictions but a promise to ensure you receive reliable quality and service at every step.

Free 1-Year Warranty
After the 14-day return window, your product is automatically covered by our free one-year warranty for manufacturing defects.

Initiate a Return
If eligible, contact us via:

Online Form: 

We aim to respond within 8 hours. Join our growing global community and experience the benefits of trusted quality and dedicated support!

Thank you for being part of our international family.